Privacy policy

1. General Notes and Obligatory Information

The protection of your personal data is of the utmost concern to us. We therefore process your data exclusively according to all applicable legal regulations (GDPR, Austrian Telecommunications Act 2003). The purpose of this privacy statement is to inform you about the most important aspects of data processing in the context of our website.

When you use our website, various personal data are collected. Personal data are data that allow you to be personally identified. The following data privacy statement explains which types of data we collect and what we use them for. It also explains how and for what purposes this occurs.

Please be aware that data transmission via the Internet (e.g. when communicating via email) is always subject to potential security vulnerabilities. Complete protection of data against third-party access is not possible.

Your data are never used for automated individual decision-making.

If you have consented to the processing of your data for a particular purpose (e.g. in the context of participation in a competition) while your data are also being processed on a different basis (e.g. performance of a contract), then revocation of your consent to the consent-based processing has no influence on data processing based on other circumstances.

Responsible Entity for the Data Processing Occurring on this Website:
Biotop P&P International GmbH
Hauptstraße 285
3400 Weidling
Austria

Telephone: +43 2243 304 06
Email: office@biotop-pools.com

The responsible entity is the natural person or legal entity deciding on the purposes and means of the processing of personal data (e.g. names, email addresses) alone or together with others.

Your Rights
You have the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, the right to withdraw your consent, and the right to object in regard to your personal data.
Concerning these and any other questions on the topic of personal data, please feel free to contact us at any time under the address provided in the imprint.
Should you be of the opinion that the processing of your personal data violates data privacy laws or that your data privacy rights have been compromised in any way, you have the right to lodge a complaint with the supervisory authorities. The supervisory authority in Austria is the Austrian Data Protection Authority.

Objection to Advertising Mail
Use of our contact data published under the obligation to provide an imprint for the purpose of sending advertising or information material not explicitly requested by us is prohibited. We reserve the right to take legal action in the event of sending of unsolicited advertising information, e.g. in the shape of spam emails.

2. Data Collection on Our Website

On the one hand, your data are collected when you share them with us explicitly. This includes data that you transmit to us via email or online forms.

Other data are collected in an automated fashion by our IT systems when you visit our website. This primarily includes technical data (e.g. on your Internet browser and operating system, or the time at which you accessed our website). These data are collected automatically as soon as you navigate to our website.

Server Log Files

The provider of the web pages collects and stores information in an automated fashion in so-called server log files that your browser transmits to us automatically. The following information is collected:

  • Browser type and version
  • Operating system of your device
  • Referrer URL
  • Hostname of the accessing device
  • Time of the server request
  • IP address (the log records do not include the last octet—the remaining, shortened IP address is not personal data as defined by the DSGVO)

These data are not collated with data from other sources. Technical data may be used for statistical and analysis purposes.

Contact Forms (Service Request Form & Catalogue Order Form)

When you send us requests using our contact forms, the data you provide in the contact form, including your contact data, are stored by us and transmitted to the responsible Biotop Partner in your region for the purpose of processing your request and answering any questions related to it.

Processing of the data you entered into the contact form therefore occurs exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You may withdraw this consent at any time; an informal notification via email is sufficient for this purpose. The lawfulness of any data processing having occurred prior to your withdrawal of consent remains unaffected.

The data you entered into the contact form remain with us until you request us to delete them or withdraw your consent to their storage, or until the purpose for their storage no longer exists (e.g. when the processing of your request is complete). Mandatory legal provisions, in particular regarding retention periods, remain unaffected.

Cookies

See following section (3).

3. Cookie Policy and Analysis Tools

Our websites and pages use what the industry refers to as “cookies.” Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them or they are automatically eradicated by your web browser.

In some cases it is possible that third party cookies are stored on your device once you enter our site (third party cookies). These cookies enable you or us to take advantage of certain services offered by the third party (e.g. cookies for the processing of payment services).

Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of the cookies (e.g. the shopping cart function or the display of videos). The purpose of other cookies may be the analysis of user patterns or the display of promotional messages.

Cookies, which are required for the performance of electronic communication transactions (required cookies) or for the provision of certain functions you want to use (functional cookies, e.g. for the shopping cart function) or those that are necessary for the optimization of the website (e.g. cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6 Sect. 1 lit. f GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of cookies to ensure the technically error free and optimized provision of the operator’s services. If your consent to the storage of the cookies has been requested, the respective cookies are stored exclusively on the basis of the consent obtained (Art. 6 Sect. 1 lit. a GDPR); this consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.

In the event that third party cookies are used or if cookies are used for analytical purposes, we will separately notify you in conjunction with this Data Protection Policy and, if applicable, ask for your consent.

Cookie Consent with Usercentrics

This website uses the cookie consent technology of Usercentrics to obtain your consent to the storage of certain cookies on your device or for the use of specific technologies, and to document the former in a data protection compliant manner. The party offering this technology is Usercentrics GmbH, Rosental 4, 80331 München, Germany, website: https://usercentrics.com/ (hereinafter referred to as “Usercentrics”).

Whenever you visit our website, the following personal data will be transferred to Usercentrics:

  • Your declaration(s) of consent or your revocation of your declaration(s) of consent
  • Your IP address
  • Information about your browser
  • Information about your device
  • The date and time you visited our website

Moreover, Usercentrics shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that are recorded in this manner shall be stored until you ask us to eradicate them, delete the Usercentrics cookie or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods.

Usercentrics uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of specific technologies is Art. 6 Sect. 1 Sentence 1 lit. c GDPR.

Google Analytics

This website uses functions of the web analysis service Google Analytics 4 (GA4). The provider is Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland.

Google Analytics uses so-called cookies. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is transferred anonymously to a Google server in the USA and stored there.

Google Analytics cookies are stored on the basis of Art. 6 Para. 1 lit. of GDPR. The website operator obtains consent for the setting of cookies from each visitor to the website before an analysis by Google Analytics 4 takes place.

On behalf of the operator of this website, Google will use the collected information to evaluate your use of the website, compile reports on website activity and provide other services related to website activity and internet usage to the website operator.

IP anonymisation

When collecting data in Google Analytics 4, no IP addresses of customers within the EU are logged or stored. As a result, no IP addresses outside the European Union are processed or stored.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link: Deactivate Google Analytics.

You can find more information on the handling of user data by Google Analytics 4 in the data protection information at: https://support.google.com/analytics/answer/12017362.

Order processing

We have concluded an order processing agreement with Google Ireland Limited.

Google Signals for Google Analytics 4

This website uses the advanced function Google Signals of the web analytics service Google Analytics 4 (GA4). The provider is Google Ireland Limited, Gordon House, Barrow Street Dublin 4, Ireland.

Google signals are extended session data from websites and apps that Google links to users who are logged into their Google account and have activated personalised advertising there. This makes it possible to use cross-device reports from these logged-in users as well as cross-device remarketing. In addition, there is also the possibility that conversions achieved on the website are exported to Google Ads and enable the website operator to measure the effectiveness of the advertising measures.

The legal basis for the use of Google Signals in connection with Google Analytics 4 (GA4) is Art. 6 (1) lit. of GDPR. The website operator obtains consent from each visitor to the website before the service is activated. 

More information on the handling of user data with Google Signals in connection with Google Analytics 4 can be found in the data protection information at: https://support.google.com/analytics/answer/12017362.

Google reCAPTCHA

We use Google reCAPTCHA (hereinafter “reCAPTCHA”) provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google) on our website.

The purpose of reCAPTCHA is to verify whether data input on our website (e.g. in a contact form) is performed by a human being or an automated programme. To do this, reCAPTCHA analyses the behaviour of the website visitor using various criteria. This analysis begins automatically as soon as a visitor enters the website. reCAPTCHA evaluates various types of information for its analysis (e.g. IP address, the length of the visitor’s stay on the website, and mouse movements performed by the visitor). The data collected during the analysis are transmitted to Google.

The reCAPTCHA analysis occurs entirely in the background. Website visitors are not explicitly informed that such analysis is occurring.

Processing of this data occurs on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offerings against abusive automated spying and spam.

Further information on Google reCAPTCHA can be found under www.google.com/intl/de/policies/privacy/.
The Google privacy statement can be found under www.google.com/recaptcha/intro/android.html.

GOOGLE TAG MANAGER

This website uses Google Tag Manager. The Tag Manager does not capture any personal data. The tool triggers other tags, which may capture data in response. Google Tag Manager does not access this data. A deactivation on domain or cookie level will remain active for all tracking tags implemented with Google Tag Manager. You can find Google's data protection information on this tool here: https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/

4. Plugins and Tools

YouTube

Our website uses plugins of the Google-owned site YouTube. The site is operated by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our pages that uses a YouTube plugin, a connection to a YouTube server is established and the YouTube server is informed about which of our pages you have visited.

If you are logged in to your YouTube account, you thereby enable YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube occurs in the interest of an attractive presentation of our online offering. This represents a legitimate interest as defined by Art. 6 para. 1 lit. f GDPR.

Further information on the collection and processing of user data by YouTube can be found in the YouTube privacy statement: https://www.google.de/intl/de/policies/privacy.

Google Maps

This site uses an API to access the map service Google Maps provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Use of the functions of Google Maps requires your IP address to be stored. This information is generally transmitted to a Google server in the USA and stored there. The operator of this website has no influence on this data transmission.

The use of Google Maps occurs in the interest of an attractive presentation of our online offering and easy discovery of the locations specified on our website. This represents a legitimate interest as defined by Art. 6 para. 1 lit. f GDPR.

Further information on the processing of user data can be found in the Google privacy statement: https://www.google.de/intl/de/policies/privacy/.

Sharing, Following and Liking on Facebook, Google+ and Twitter

Content on our pages can be shared via social networks like Facebook, Twitter or Google+. No plugins provided by the social networks Facebook, Google+ or Twitter are integrated into our web pages, and automatic transmission of user data to the operators of these platforms does not occur on our web pages. Our social buttons establish direct contact between the respective social networks and the user only if the user actively clicks one of the buttons. If the user is logged in to a social network, clicking on the respective social button will open a popup window in which the user can edit the text prior to posting.

5. Newsletter (Service Request and Catalogue Order Form)

Newsletter Data

If you wish to receive the newsletter offered on our website, we will require your email address as well as information enabling us to verify that you are the owner of the specified email address and consent to receiving the newsletter. Further data are collected only with your voluntary consent. These data are transmitted to the responsible Biotop Partner in your region and are used to send the information you have requested.

Processing of the data entered into the newsletter form occurs exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You may withdraw your consent to the storing of your data and email address as well as their use for dispatch of the newsletter at any time. The lawfulness of any data processing having occurred prior to your withdrawal of consent remains unaffected. On this as well as on any other questions concerning personal data and their processing, please feel free to contact us at any time under the address provided in the imprint.
You can unsubscribe from our newsletter at any time by clicking the “Unsubscribe” link in the newsletter.

With your consent, you confirm that you are at least 16 years of age.

eyepin

This website uses the eyepin service provided by eyepin GmbH, Billrothstraße 52, 1190 Wien, Austria for the dispatch of newsletters.

eyepin is a service used e.g. to organize and analyse the dispatch of newsletters. The data provided by you for the purpose of receiving the newsletter is stored on eyepin’s servers.

Data Analysis by eyepin

By dispatching newsletters using eyepin, we can determine whether a newsletter message was opened by the addressee as well as which links inside it were clicked.

eyepin also enables us to tag newsletter recipients according to various characteristics. For example, newsletter recipients can be tagged according to gender, personal preferences (e.g. vegetarian or non-vegetarian) or the type of customer relationship (e.g. customer or potential customer). This allows us to adapt our newsletters more specifically to the respective target groups. Further information on eyepin can be found under https://www.eyepin.com.

If you do not consent to this analysis by eyepin, you will need to unsubscribe from the newsletter. An “Unsubscribe” link is included in every newsletter. You can also unsubscribe from the newsletter by writing an email to the email address provided in the imprint requesting your removal from the mailing list.

Legal Basis

Data processing occurs on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You may withdraw this consent at any time. The lawfulness of any data processing having occurred prior to your withdrawal of consent remains unaffected.

Retention Period

You have the right to request deletion of your data at any time. The data provided by you for the purpose of receiving the newsletter is stored on eyepin’s servers until you request deletion.

Further information can be found in the eyepin privacy statement: https://www.eyepin.com/de/impressum/.

Conclusion of a Contract for Data Processing

We have concluded a contract for data processing with eyepin in which we obligate eyepin to protect the data of our customers and prohibit eyepin from sharing these data with third parties.

Presstige

Interested journalists may register for our press mailing list via our online press centre (http://presse.bio.top/) to receive our media statements via email.

Presstige is a service used e.g. to organize and analyse the dispatch of newsletters. The data provided by you for the purpose of receiving our media statements is stored on Presstige’s servers.

If you do not consent to this data storage by Presstige, you will need to unsubscribe from the newsletter. An “Unsubscribe” link is included in every newsletter. You can also unsubscribe from the newsletter by writing an email requesting your removal from the mailing list to the email address provided in the imprint.

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